Refund policy

Returns
We have a 14 day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in original condition, and in original packaging. Proof of purchase is required.

Incense holders may be opened for inspection. Items showing ash, burn marks, or signs of use are not eligible for return.

To start a return, contact us at info@studiohardeep.com with your order number and reason for return. Returns sent without approval will not be accepted.

Return shipping
Customers are responsible for return shipping costs. Original shipping charges are not refunded.

Damages and issues
Please inspect your order on arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos. We will resolve the issue.

Exceptions and non returnable items
Consumable items such as incense are final sale once opened.
Custom or personalised items are non returnable.
Gift cards are non returnable.

Exchanges
We do not offer direct exchanges. Please return the item and place a new order.

European Union and UK consumer rights
If your order is shipped within the UK or European Union, you have the right to cancel your order within 14 days under consumer law. Returned items must be unused and in original condition. This policy does not affect your statutory rights.

Refunds
We will notify you once your return is received and inspected. Approved refunds are issued to the original payment method within 5 to 10 business days. Processing times vary by bank.

If more than 15 business days have passed since approval, contact us at info@studiohardeep.com.